Privacy Policy

• First name and last name
• Business name (where applicable)

• Email address
• Telephone number (including WhatsApp)
• Property address or addresses where services are to be delivered
• Billing or correspondence address where different from the service address

• Details of services you have purchased from us
• Payment records — we do not store card numbers, as payments are processed by our third-party payment processor
• Invoices issued to you

• Records of enquiries you have made via our website, email, telephone, or WhatsApp
• Records of communications between us relating to bookings, complaints, or feedback

• IP address
• Browser type and version
• Pages visited on our website and time spent on those pages
• Referring website or search query that brought you to our site
• Device type and operating system

• Your preferences in receiving marketing communications from us
• How you responded to previous marketing communications

• When you complete an enquiry or booking form on our website
• When you contact us via email, telephone, or WhatsApp
• When you book a service with us directly
• When you sign up to receive marketing communications from us
• When you submit a review or testimonial

• Via cookies and similar tracking technologies when you use our website (see Section 9)
• Via analytics software that tracks how visitors use our website
• Via advertising measurement tools that allow us to understand which marketing channels generate enquiries

• From Google, when you submit a review on our Google Business Profile
• From third-party platforms such as Checkatrade, if you contact us through those services
• From letting agents or property managers who refer you to us as a tenant or landlord

• Processing and managing your booking for end of tenancy cleaning, carpet and upholstery cleaning, deep cleaning, Airbnb and short-term rental turnover cleaning, or commercial cleaning
• Communicating with you about your booking, including confirmations, reminders, and follow-ups
• Dispatching our cleaning professionals to your property
• Sending you before and after photographic documentation of your clean
• Processing payment and issuing invoices
• Resolving any complaints or quality concerns

• Maintaining our business records and accounts
• Managing our relationships with letting agents, landlords, Airbnb hosts, and commercial partners
• Requesting reviews on Google or other platforms — you are never obligated to leave a review
• Improving our service quality based on feedback

• Sending you information about services or offers that may interest you — only where you have given consent or where we have a legitimate interest to do so as an existing customer
• Running targeted advertising on Google and Meta platforms to reach potential clients in Manchester — using anonymised data only

You can opt out of marketing communications at any time by emailing info@elevacleans.co.uk, replying STOP to any WhatsApp message, or clicking unsubscribe in any email we send you.

Where processing is necessary to perform the contract we have with you — for example, processing your booking and delivering your cleaning service.

Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights — for example, following up on enquiries, requesting reviews from customers who have used our service, and improving our services based on feedback.

Where you have given us clear and specific consent — for example, signing up to receive our newsletter. You may withdraw consent at any time without this affecting the lawfulness of processing before withdrawal.

Where processing is necessary to comply with a legal obligation — for example, retaining financial records for HMRC purposes.

We share your first name and property address with the cleaning professional assigned to your job. We share no other personal details. We do not share your phone number, email address, or any financial information with our cleaning professionals.

We use third-party software and service providers to run our business. These include providers in the following categories:

• Accounting and payroll software
• Job management and scheduling software
• Electronic signature software
• Email and document storage
• Website content management and hosting
• Telephone and business communications systems
• Call tracking and marketing attribution software
• Payment processing

We select service providers carefully and may change providers from time to time as our business evolves. All service providers we use are required to handle your data securely and only use it for the purposes we specify. We do not allow any service provider to use your data for their own marketing purposes.

If you would like to know the specific providers we currently use, please contact us at info@elevacleans.co.uk and we will provide this information on request.

We use web analytics software and advertising measurement tools on our website. These collect anonymised data about how visitors use our website and how our advertising performs. We do not share personally identifiable information with these platforms as part of our advertising activity.

We may disclose your personal data to law enforcement authorities, regulatory bodies, or courts where required by law, or where necessary to protect the rights and safety of Eleva Cleans, our clients, or our staff.

You have the right to request a copy of the personal data we hold about you. We will respond within 30 days.

You have the right to ask us to correct any personal data that is inaccurate or incomplete.

You have the right to ask us to delete your personal data where there is no longer a lawful basis for us to hold it. This right does not apply where we are required to retain data to comply with a legal obligation.

You have the right to ask us to restrict processing of your personal data in certain circumstances — for example, while you contest its accuracy.

Where we process your data by automated means on the basis of your consent or our contract with you, you have the right to receive your data in a structured, commonly used, machine-readable format.

You have the right to object to processing based on our legitimate interests, including direct marketing. Where you object to direct marketing, we will stop processing your data for that purpose immediately.

We do not use automated decision-making or profiling that has a significant legal or similarly significant effect on you.

To exercise any of these rights, contact us at info@elevacleans.co.uk with the subject line Data Subject Request. We will respond within 30 days and may need to verify your identity before actioning your request.

If you believe we have handled your personal data incorrectly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113
• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

We would always prefer the opportunity to resolve any concern before you contact the ICO. Please reach out to us first at info@elevacleans.co.uk.

These cookies are essential for the website to function and cannot be switched off. They do not collect any personally identifiable information.

We use analytics software to understand how visitors use our website. These cookies collect anonymised data about pages visited, time spent, and how you arrived at our site. This helps us improve the website and our marketing.

We use advertising measurement tools to understand which of our marketing campaigns led visitors to our website. The data collected is anonymised and aggregated.

You can control and delete cookies through your browser settings. Disabling analytics or marketing cookies will not affect your ability to use our website. For more information about cookies, visit allaboutcookies.org.