Frequently Asked Questions

We provide professional cleaning services across the UK including London, Manchester, Birmingham, Liverpool, Leeds, Bristol, Sheffield, and Newcastle. Contact us to check if we cover your specific location.

Yes, absolutely! All our cleaners are fully insured with £10M public liability cover and undergo thorough DBS background checks. Your safety and peace of mind are our top priorities.

Not necessarily. Many clients provide access codes or keys. We can also arrange key collection. If you prefer to be present, that's perfectly fine too. We're flexible to your needs.

We use eco-friendly, non-toxic cleaning products that are safe for your family, pets, and the environment. If you have specific product preferences, we're happy to accommodate them.

We offer a comprehensive range of cleaning services including residential cleaning, commercial cleaning, deep cleaning, end of tenancy cleaning, carpet cleaning, window cleaning, oven cleaning, and upholstery cleaning.

Regular cleaning focuses on maintaining cleanliness with surface cleaning, dusting, vacuuming, and mopping. Deep cleaning is more thorough, reaching behind appliances, inside cabinets, baseboards, light fixtures, and other hard-to-reach areas.

Yes, subject to availability. We recommend booking at least 24-48 hours in advance, but we do our best to accommodate urgent requests. Contact us to check same-day availability.

Absolutely! You can add services like oven cleaning, carpet cleaning, window cleaning, or fridge cleaning to any regular clean. Just let us know when booking.

Our pricing is transparent and competitive. Residential cleaning starts from £25/hour, commercial cleaning from £35/hour, and specialized services like oven cleaning from £79. Get a free quote tailored to your specific needs.

No hidden fees, ever! The price we quote is what you pay. Our pricing is transparent with no surprises. We believe in honest, upfront pricing.

Yes! We offer 10-20% savings on regular cleaning packages. Choose weekly (save 20%), bi-weekly (save 15%), or monthly (save 10%) plans.

You can get a free, no-obligation quote by contacting us via phone, email, or our online contact form. We'll ask about your cleaning needs and provide an accurate estimate.

Booking is easy! You can call us, email, or use our online contact form. We'll confirm availability and schedule a time that works for you.

We recommend booking at least 2-3 days in advance to secure your preferred time slot. For end of tenancy cleaning, please book at least 5-7 days ahead.

Yes, we understand plans change. Please provide at least 24 hours notice for cancellations or rescheduling. No cancellation fees apply with proper notice.

We accept all major credit/debit cards, bank transfer, and cash. Payment is made after the cleaning service is complete, ensuring you're satisfied with the results.

Yes, all our cleaners undergo rigorous DBS background checks. We only hire trusted, vetted professionals you can rely on.

We're fully insured with £10M public liability cover. In the unlikely event of accidental damage, you're fully protected. We take great care with your belongings.

We offer a 100% satisfaction guarantee. If you're not happy with any area, we'll return and clean it again at no extra cost. Your satisfaction is our priority.

Yes! We use eco-friendly, non-toxic products that are completely safe for your furry family members. No harsh chemicals or toxins.